Cuisinart Ice Cream Maker Recipes: Cuisinart DLC-2011BCN Prep 11 Plus Food Processor Review

Average Reviews:
4.0 out of 5 stars

(More customer reviews)As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.
Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them.
I took the equipmentback to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it.
The Cuisinarts are good, solid appliances, but if you ever need customer service, it's an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.

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Product Description:
Another of Cuisinart's "next generation" of food processors, this is not as large or quite as powerful as the 14 cup model, but it will perform the same functions and is more than adequate for most families' needs. The large feed tube means less pre-chopping and the dough blade and function ensure you get the perfect dough consistency. Like its bigger sibling it has a new stream-lined design and a longer warranty than the original 11 cup Cuisinart, but is compatible with any 11 cup specialty discs or blades you may already own.

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